Thanks for visiting us!

We are passionate about changing the world, no matter how small the action is—and you’re an amazing part of it. Our commitment is to make your experience with ME to WE convenient and worry-free! If you have any questions, take a look at our FAQ below. Don’t see an answer or would like to send a note to us? Use the contact form below and we’ll be sure to get back to you within 48 hours.

FREQUENTLY ASKED QUESTIONS

Shipping Information

You can see the status of your order by logging into your ME to WE Shop Account here. If this changes, we’ll get in touch via email to let you know of a revised delivery date. If you purchased trackable shipping, you’ll have a tracking number to keep track of where your shipment is at all times by visiting your shipment provider’s website

We understand that you’re eager to get your world-changing items as soon as possible! Unfortunately, we’re unable to guarantee or confirm the date of arrival on any orders. Shipping times are entirely dependent on the amount of shipments being made on any given day and ME to WE has no influence on shipping timeframes. To get your order as quickly as possible, we recommend purchasing an expedited and trackable shipping method. If you are able to, you can also purchase your desired product at one of our partner locations or our WE Store in the CF Toronto Eaton Centre.

Don’t worry—help is here! For orders outside of Canada and the United States, select the U.S. option on the top right side of our website (see below!)

After choosing your items and proceeding to checkout, you’ll be given an option to enter your address. Then, shipping costs to your region will be calculated.

International shipments always include a period of review by customs and border services. Depending on the number of packages and shipments that they are reviewing at the time your package arrives, this may take a longer than expected time.

Use your order tracking number to keep track of the status of your order to determine if there are any next steps. Sometimes, you will need to fill out an additional customs form or pay additional duties or taxes determine by local governments. ME to WE has no influence on customs regulations and is unable to help or expedite the process.

Don’t have a tracking number? Your best bet is to reach out to your local customs office to determine next steps to ensure clearance of your package.

ME to WE has no influence over determining which products are or are not subject to duty or taxes, or the amount required. Duties and taxes are determined by local governments, and are a common requirement on international shipments, determined by the existence or non-existence of trade agreements between the country of production and the country of receipt.

Often, if you’re not home to receive an order when it’s delivered, shipping companies will leave your package at an alternative location for pick-up. If you can’t find your order, we suggest calling your shipping provider to ask for the details of the delivery and where your order was left for pick-up.

Refunds & Exchanges

Everyone changes their mind sometimes—no worries! As long as stock is available, we’ll exchange your item(s) within 45 days of shipment. Email us at shop@metowe.com and we’ll send you a product return slip—let us know what colour/size/etc. you’d like to exchange your item(s) for, and insert it into your return package. Please note that original shipping charges on exchanged items are non-refundable.

We’re proud to partner with a number of retailers to sell our socially conscious products! All refunds and exchanges of products purchased at our partners’ retail locations must be made through their retail outlets and are subject to their return/exchange policies. Please return to the original store where you purchased your product with all the original packaging and receipts and they will be able to help you. We appreciate your continued support of WE!

Order Information

Currently, the methods of payment we accept are: Visa, Visa Debit, MasterCard and American Express.

If you have trouble using your credit card, please contact your financial institution and confirm their ability to support online payments. If you’re using a VISA Debit card, please be aware that your issuing bank may place a temporarily hold on your account equal to all authorizations required for your purchase. This may lead to an overdraft situation. If this happens, please note that ME to WE is not capable of releasing these funds, and is not responsible for any overdraft charges.

Fundraising

That’s amazing! Thanks for supporting WE and making an even bigger impact with your fundraising. Using the form below, please select “Fundraising”, and let us know what product you would like to order, the quantity you need and how you will be using it to fundraise. A member of our team will be in touch with you shortly!

If you are fundraising through WE Schools or WE Are Rafikis, click the “Fundraising” link at the top left of our site, and read more about how your school can be involved.

Anyone can make a difference—and there are so many ways to participate in the WE Movement, both through giving back and our daily choices. Learn more at the links below!

Get involved with your school

Get involved with your coworkers

Get involved with your family

Get involved as an individual

Product Information

All of our products are suitable for people 12 and older, or with parental guidance.

You can wear your Rafiki for as long as you want—thanks for repping WE every day! To make sure your product lasts as long as possible, we recommend removing it when taking a shower or swimming, and ensuring that it is not wrapped on your wrist too tightly.

General

Thanks for Tracking Your Impact—we’re sorry you ran into trouble with your code! Using our contact form below, send us a message so we can help. We need to know the product you have purchased, the Track Your Impact code on your package and the numbers underneath the barcode

We have lots of world-changing donations available—thank you for supporting WE Charity! You can make a donation, sponsor a child’s education and purchase other donation items at: https://www.we.org/donate

Check out https://www.we.org/giftcard There, you’ll find a Gift Card FAQ section with answers to commonly asked questions about our WE Gift Cards.

ME to WE offers a variety of trips for youth, families and companies, where participants and WE Villages communities partner and learn from each other. Visit http://www.metowe.com/trips for more information and to connect with our Travel Experts to find the best trip for you.

We would be delighted to speak to you about our retail partnerships! Scroll down to the bottom of our site and click “Wholesale.” Fill in your information and we will get someone to reach out to you as soon as possible to talk about opportunities.

We’re sorry to see you go! To unsubscribe from our newsletter, please scroll to the bottom of any email from us and click the “unsubscribe” button.

Contact Us

* Required Fields